What’s New at Garner in Q3: Expanding Access and Simplifying Your Experience

In Q3, we launched five features that continue to remove barriers to great care.

Quality care, closer to home

Garner now applies the same analytics to advanced practice providers like nurse practitioners and physician assistants that it applies to physicians — the same 550+ proprietary clinical metrics across specialties like primary care, psychiatry, dermatology, obstetrics, and gynecology, surfacing the top 20% of providers. Members can find, compare, and add advanced practice providers in the app the way they already do with any doctor without contacting Concierge. This creates even better access to high-quality care, especially in rural areas and high-demand specialties.
Smarter local search now surfaces three times as many results, with more Top Providers where members actually live and work. Richer results give members real options across location, availability, and preferences, and every result still meets Garner's quality bar. That puts quality care within reach, without giving up savings.

Great care shouldn't depend on whether members can front the bill. The Garner Card, now available for 1/1 effective dates, pays for Top Provider care upfront, so members never front the cost or wait on reimbursement. Talk to your Garner team about adding it to your benefit.

Garner Assistant helps members find Top Providers and get reimbursement answers 24/7, right from the home screen, and it's now three times faster with twice the range of questions it can take on. Complex issues still hand off to Garner Concierge with the full conversation attached, so members don't repeat themselves.

The new Garner Admin Portal puts eligibility, invoices, engagement project plans, and more in one shared workspace. Benefits teams get 24/7 access to member-level eligibility* and invoices alongside tools and materials to drive member engagement. It's one shared view with your Garner team, so onboarding, implementation, and renewal move without the back-and-forth.