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What’s New at Garner in Q3: Expanding Access and Simplifying Your Experience
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Real-time benefits answers, any hour of the day
Garner Assistant is the front door to the member experience — answering benefits and reimbursement questions, finding Top Providers, and resolving claims issues 24/7.
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Benefits questions don't keep business hours
Your employees have questions at 3am, on weekends, mid-appointment: "Is this covered?" "Where do I go?" "Will I get reimbursed?"
When you can only find answers during business hours, care gets delayed and your benefits team absorbs the overflow, especially during Open Enrollment.
Better support for your employees, less work for your benefits team
01
Happier members
24/7 answers right in the app, covering Garner reimbursement and Top Provider questions alike.
02
Relief for your benefits team
Relief for your benefits team: the Assistant absorbs requests before they ever reach HR, from provider recommendations to claims and payment questions.
03
Faster results
Drives steerage by adding Top Providers straight to the care team and handling high-volume questions instantly.
An AI assistant is only as good as the data behind it
An AI front door is only as powerful as what sits underneath it. Garner Assistant runs on one of the nation's most robust datasets:
320M+
Patients
550+
Proprietary clinical metrics
AI enhances the experience. Garner drives the outcomes.
Where Garner Assistant is already moving the needle
Around 1 in 5 member questions come in when Concierge is closed on nights and weekends. Before the Assistant, all of those members waited until the next business day. Now most get resolved on the spot.
On the workload side: Garner Assistant handles the majority of member questions end-to-end without ever needing a person. This means our Concierge team has more room for the complex conversations that need a human to handle.
See Garner Assistant in action
FAQs
An AI assistant in the Garner app that answers members' benefits and payment questions, finds Top Providers, and helps review claims, 24/7.
No. It handles questions instantly and hands off complex issues to a Concierge specialist with full context when necessary.
It routes the member to a Concierge specialist, passing along the full conversation so no one has to repeat themselves.
No. It helps members navigate care and coverage; it doesn't diagnose or treat.